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Change-Management-Foundation Certification Exam Reliable APMG-International Certifications | Change-Management-Foundation Reliable Exam Sample
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APMG-International Change Management Foundation Exam Sample Questions (Q56-Q61):
NEW QUESTION # 56
Which item is one of Mayfield's seven principles of stakeholder engagement?
- A. Identification is a continuous practice -new stakeholders emerge during a change old ones can fade away
- B. Different levels of engagement are required depending on where people are along the change journey
- C. Poorly facilitated meetings on NOT achieve their outcomes and waste people's time
- D. Continually look at the big picture and the long term to make sure the change sticks
Answer: A
Explanation:
Explanation
Mayfield's seven principles of stakeholder engagement are:
* Engagement is a two-way process
* Identification is a continuous practice -new stakeholders emerge during a change old ones can fade away
* Different levels of engagement are required depending on where people are along the change journey
* Engagement requires empathy -understanding what matters most to stakeholders
* Engagement requires authenticity -being honest about what can be influenced
* Engagement requires creativity -finding ways to involve stakeholders in meaningful ways
* Engagement requires courage -being prepared to have difficult conversations Therefore, option B is one of Mayfield's seven principles of stakeholder engagement. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)
NEW QUESTION # 57
In neuroscience, which particularly rewards the brain's need for Certainty?
- A. Change delivered in small stages
- B. Delegated decision-making through change
- C. Public praise
- D. Group social events
Answer: A
Explanation:
Comprehensive and Detailed In-Depth Explanation:
The APMG Change Management Foundation incorporates neuroscience, specifically David Rock's SCARF model, which identifies five domains driving brain responses: Status, Certainty, Autonomy, Relatedness, and Fairness. Certainty refers to the brain's preference for predictability and stability. Option A ("Change delivered in small stages") rewards this need by breaking change into manageable, predictable steps, reducing uncertainty and threat responses. Option B enhances Autonomy, Option C boosts Relatedness, and Option D elevates Status-none directly address Certainty as effectively as staged delivery.
NEW QUESTION # 58
What is the purpose of documenting the 'Measurement methodology' in a change communication strategy?
- A. Ensure everyone understands the value of the change
- B. Quantify the number of people impacted by the change
- C. Assess effectiveness of the communication efforts
- D. Communicate test activities for the final solution
Answer: C
Explanation:
Comprehensive and Detailed In-Depth Explanation:
The Measurement methodology in APMG evaluates communication success (e.g., awareness levels via surveys), ensuring it meets goals. Option A fits; others misalign.
NEW QUESTION # 59
Which item should be included within the communication plan?
- A. The expected benefits of implementing a change
- B. How the results of a communication activity will be monitored and evaluated
- C. The reasons behind change initiative and the priorities for implementation
- D. Details on what preparations have the completed prior to a change
Answer: B
Explanation:
Explanation
A communication plan is a document that outlines the objectives, strategies, tactics, channels, audiences, messages, and metrics for communicating about a change initiative. One of the essential items that should be included in a communication plan is how the results of a communication activity will be monitored and evaluated. This involves defining the criteria and methods for measuring the effectiveness and impact of the communication activities, such as feedback surveys, focus groups, analytics, or indicators of awareness, understanding, and support for the change.
References:
* https://www.yourthoughtpartner.com/blog/change-management-communication
* https://www.prosci.com/resources/articles/communications-checklist-for-change-management
NEW QUESTION # 60
Which statement describes 'confirmation bias'?
- A. People allow their ideas to be shaped by what most other people are starting to believe
- B. People pay most attention to facts agree with their current opinions
- C. People like continuity and find ways to avoid change
- D. People assume that information that is easy to access will be the most important
Answer: B
Explanation:
Explanation
Confirmation bias is a cognitive bias that causes people to pay more attention to facts that agree with their current opinions and ignore or discount facts that contradict them. Confirmation bias can affect how people perceive, interpret, and remember information, as well as how they make decisions and judgments.
Confirmation bias can hinder learning and change, as people may resist or reject new information that challenges their existing beliefs or assumptions.
References:
* https://www.mindtools.com/pages/article/avoiding-psychological-bias.htm#confirmationbias
* https://www.psychologytoday.com/us/basics/confirmation-bias
NEW QUESTION # 61
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